Privacy Policy

Effective date: October 6, 2026

This Privacy Policy explains how MX Towing & Recovery ("we," "us," or "our") collects, uses, and protects the information you give us through this website, by phone, by email, or by text message. It applies to the website https://mxtowingrecovery.com/ and to the services we provide.

Who We Are

MX Towing & Recovery
2336 State Route 131
Goshen, OH 45122
Phone: (513) 294-8691
Email: info@mxtowingrecovery.com

Information We Collect

We only collect information that you choose to give us. Depending on how you contact us, this can include:

  • Your name and mobile or other phone number
  • Your email address
  • Your vehicle location (latitude and longitude) when you use our Send Location feature
  • Details about your service request, such as vehicle type and pickup or drop off address
  • Your consent record if you agree to receive text messages (the date, time, and the page where you agreed)

We also collect basic technical data automatically, such as browser type, pages visited, and approximate location, through cookies and analytics tools described below.

How We Use Your Information

  • To dispatch a tow truck or roadside service to you and to confirm your location
  • To call, email, or text you about the service you requested, such as dispatch confirmations, arrival time updates, and payment or billing questions
  • To answer questions you send us
  • To keep our records, meet legal obligations, and improve our website

Text Messaging (SMS) and Mobile Information

If you provide your mobile number and agree to receive text messages from MX Towing & Recovery, we will use it to send customer care and service messages related to your request, such as dispatch confirmations, ETA updates, and requests for your location. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help. See our SMS Terms for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service or dispatch software, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Agreeing to receive text messages is optional. You do not need to consent to texts to get help from us. You can always call (513) 294-8691.

Sharing of Information

We do not sell your personal information. We share it only when needed to complete your request or run our business, for example with the service providers who help us dispatch, message, or bill you, with a tow partner or motor club that requested service on your behalf, or when the law requires it. These providers may only use your information to perform services for us.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the site and to keep it working properly. You can delete or block cookies in your browser settings. Blocking cookies may affect how parts of the site work. For more information on how Google handles this data, visit Google's cookie information page.

Your Choices and Access

You can contact us at any time to see the information we have about you, correct it, ask us to delete it, or raise a concern about how we use it. You can opt out of text messages at any time by replying STOP, or by calling or emailing us.

Security

We use reasonable safeguards to protect your information from loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date.

Contact Us

Questions about this policy? Call (513) 294-8691 or email info@mxtowingrecovery.com. You may also read our Terms of Service and SMS Terms.